powerbet Privacy Policy

powerbet ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all individuals who use the powerbet platform. This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of our online gaming and betting services.

This policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It also reflects our obligations under applicable PAGCOR regulations governing the responsible handling of player data.

As the personal information controller, powerbet determines the purposes and means by which your personal data is processed. We take this responsibility seriously and have implemented appropriate technical and organizational measures to safeguard your information at every stage of its lifecycle.

powerbet collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming assessments or as mandated by applicable law.

powerbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your powerbet account, including verifying your identity and eligibility to use the platform.
• Service Delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide the full range of gaming services available on the powerbet platform.
• KYC & Compliance: To verify your age (21+), identity, and source of funds in compliance with PAGCOR regulations and anti-money laundering (AML) obligations under Philippine law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gaming behavior, identify signs of problem gambling, and administer self-exclusion or deposit limit requests in accordance with our Responsible Gaming policy.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the powerbet platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications.
• Legal Obligations: To comply with applicable Philippine laws, regulatory requirements, court orders, and lawful requests from government authorities including PAGCOR and the NPC.

Under the Data Privacy Act of 2012, powerbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration — including account management, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for powerbet's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

powerbet does not sell, rent, or trade your personal data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain financial and identity data to process your deposits and withdrawals securely.
• KYC & Identity Verification Providers: Third-party identity verification services that assist powerbet in confirming your identity and age in compliance with regulatory requirements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or regulation.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under strict contractual data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants who require access to certain data in the course of providing professional services to powerbet.
• Law Enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement authorities.

powerbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your active account relationship with powerbet, plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AML obligations.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (as amended).
• KYC Documents: Identity verification documents are retained for the duration of the account relationship plus five (5) years after account closure.
• Support Communications: Customer support records are retained for two (2) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within thirty (30) days.
• Technical & Usage Logs: Retained for up to twelve (12) months for security monitoring and platform improvement purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.

powerbet uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to enhance your experience on the platform, remember your preferences, and gather analytics data that helps us improve our services.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting core platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display options, and previously visited game categories.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the powerbet platform — including pages visited, time spent, and navigation paths — to help us improve the user experience.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies do not track your activity on third-party websites.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the powerbet platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by powerbet. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14.

powerbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the powerbet platform is encrypted using Transport Layer Security (TLS). Sensitive data at rest — including financial information and KYC documents — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized powerbet personnel and service providers on a strict need-to-know basis. All access is logged and regularly audited.
• Two-Factor Authentication: powerbet supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: Our platform and infrastructure undergo regular penetration testing and security audits conducted by independent cybersecurity professionals.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, powerbet will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay.

While powerbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

The powerbet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gaming. powerbet does not knowingly collect personal data from individuals under the age of 21.

If powerbet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the powerbet platform, please contact our support team immediately so that we can investigate and take appropriate action.

powerbet primarily processes and stores personal data within the Philippines. In certain circumstances — for example, where we engage cloud infrastructure providers or KYC verification services with operations outside the Philippines — your personal data may be transferred to and processed in other countries.

Where such transfers occur, powerbet ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements with recipient organizations that impose data protection standards equivalent to those required under RA 10173.
• Transferring data only to countries or organizations that have been assessed as providing an adequate level of data protection.
• Obtaining your explicit consent for transfers where required by applicable law.

By using the powerbet platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

The powerbet platform may contain references to third-party services — such as payment gateways or identity verification portals — that operate under their own privacy policies. powerbet is not responsible for the privacy practices of these third parties and encourages you to review their respective privacy policies before providing any personal information.

The inclusion of any reference to a third-party service on the powerbet platform does not constitute an endorsement of that service's privacy practices or data handling procedures.

powerbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

When material changes are made to this Privacy Policy, powerbet will notify registered users via email or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the powerbet platform following the publication of any amendments constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how powerbet is protecting your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way powerbet handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and for handling all data subject rights requests.

If you are not satisfied with powerbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012.

When submitting a privacy request, please include your registered account username, a clear description of your request or concern, and any relevant reference numbers to help us respond as efficiently as possible.